Delivery and Returns
All methods of delivery are signed and tracked, and you will receive email notifications to the contact details you provide.
Mainland UK Shipping with Royal Mail is free (orders may take up to 4 working days to deliver) Orders placed before 2pm on a Friday should arrive the following Monday (excluding Bank Holidays). Orders placed after 2pm on a Friday should arrive the following Tuesday.
Please note: orders placed during busy seasonal periods may be subject to a longer lead time. Please email if you have any questions or queries.
A shipping cost will be generated at checkout once you have entered your delivery details. Rates start from £5.00 and are based on your delivery location as per Royal Mail’s European Zone (orders may take up to 7 working days to deliver).
International orders, postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.
Consumer Contracts Regulations
Under the Consumer Contracts Regulations, your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your products. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the products back.
Notification of the cancellation must be received in writing within 14 working days, starting from the day after the products are received.
These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original dispatch charge. Kany’s Garden is not liable to cover costs of returning the products.
Where products are simply unwanted and notification is received after the 14 day cooling off period, we will be delighted to offer an exchange to the value of the products within 28 days of you receiving the products. Kany’s Garden is not responsible for covering costs of returning the products.
In this instance, please notify us of your intent to return products in writing via email to email@example.com. Items must be unused and in a perfect resalable condition, accompanied by your name and a valid order number. Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items. Should you experience any issues with your order, please contact us at firstname.lastname@example.org.
If for any reason the products you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund within 21 days. Please contact us at email@example.com, including your name and order number. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available. Should a replacement not be required please notify us and we will refund the cost of the damaged products and where applicable postage costs incurred.
Please note that it will be necessary to provide photographic evidence of the damaged products or in more severe cases, we may choose to have the damaged products returned to us to assist in our Quality Investigation. Where products are believed to be faulty, please notify us of your intent to return the products in writing or via email to firstname.lastname@example.org. All products believed to be faulty will be required to be returned for Quality Investigation purposes.
The cost of returning all unwanted items are your responsibility, all returns should be securely packaged and sent to the following address:
If the original packaging has been disposed of or is no longer suitable, products must be wrapped in appropriate packaging to ensure that the products arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.