Worldwide delivery available | Delivery & Returns | info@kanysgarden.com

Terms & Conditions

Product Availability
We endeavour to only display products which are in stock unless otherwise stated. However, all products and services are subject to availability. If your order cannot be fulfilled within our usual dispatch time you will be contacted.

Payment

Payment can be made by Gift Voucher, PayPal and also by any major credit or debit card, except for American Express. Cheques should be made out to 'Kany LTD'. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency.

Prices, Quotes and Bulk Orders

We endeavour to ensure accurate pricing on website. 

If you want to make a purchase, browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” where you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

There is no minimum order value. We accept all orders. Should you require a bulk order quote, please do not hesitate to contact us, we will happily provide you with a quote and availability. For bulk orders, any price commitment is made on the placement of your order.

VAT, Custom Duties and Taxes

All prices include 20% VAT. For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

NOTE: There may be non-VAT related import and custom duties and taxes applicable to your shipping destination that Kany LTD cannot be held responsible for.

If you have questions about these taxes please contact your local customs office.

Returns and damaged items policy and procedures

It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order.

Please carefully check your goods and report any shortages, damages, or problems within 14 days of receiving your order. All requests should be sent to us at  info@kanysgarden.com.

Please note that opened products cannot be exchanged unless deemed faulty after testing.

ALL CLAIMS FOR DAMAGE MUST BE REPORTED WITH PHOTOGRAPHIC EVIDENCE AND DELIVERY NOTES MARKED AS GOODS RECEIVED AS DAMAGED.

You have the right to cancel your order until we have sent you your Order Confirmation. You may also cancel before we send the Order Confirmation. Any goods may be returned within 14 days from the day they are received provided they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable).

If there are any claims, errors, or discrepancies, these must be reported as soon as possible, and within 14 days of receipt of your order.

Lost Goods

In the unlikely event that your product is lost in transit, please contact us in writing or by email at info@kanysgarden.com. In the case of non-delivery, please wait for 7 days after dispatch (UK and EU countries) or 15 days from the date of dispatch (non-EU and International) before contacting us.

Items missing in your parcel: If any item from your order is missing, Kany LTD will cover the cost of shipping to resend the goods as soon as is possible.

Returned Parcels

If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost. Please ensure that you give us correct delivery information when ordering.

Liability and Disclaimer

Product liability:

The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients or not as specified in our recipes.

The information on this website and in our publications is as comprehensive and current as we can make it and is provided in good faith. However, it is provided as guidance only. We cannot be held responsible for any actions or loss arising from reliance/misuse of this information.

Kany LTD expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Kany LTD as to the appropriateness or fitness for any use. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of Kany LTD, no warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

This is because the use(s) is beyond our control and we strongly recommend laboratory safety or challenge testing prior to commercial product runs. Kany Ltd cannot accept any liability in this regard.

The liability of Kany LTD is limited to the value of the goods and does not include any consequential loss. In no event will Kany LTD be liable for any incidental, consequential, or indirect damages (including, but not limited to), damages for loss of profits, business interruption arising out of the use of or inability to use our products and/or information, or as a result of a delay in providing our products and/or information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use or sale of products made from raw materials obtained from Kany LTD.

Precaution:

The information published on our website, whether in our newsletters, articles, product descriptions or otherwise is not intended as a substitute for personal medical advice. Before making any decision regarding your personal health, please consult a qualified health practitioner. Pregnant women, nursing mothers, the elderly, and those with medical conditions should be particularly careful, and seek professional assistance before taking any decision that could affect their health.

Using this website

Anyone making use of any information contained in this website or information sent to them from Kany LTD must exercise their independent judgement in determining its appropriateness for a particular purpose or use. We endeavour to keep the information on this website and in our publications up to date and accurate. However, we are not liable for any inaccuracies that may exist or and in no event will Kany LTD be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Links to third party sites:

Where relevant our website contains external links to websites owned and operated by third parties. We add these links where there may be some information of interest to our site visitors. The inclusion of a link does not imply any endorsement by Kany LTD of these websites or their content. Moreover, Kany’s Garden has no control over the content of such linked websites or third parties. We do not accept any payment of any form for adding these links. They are purely added where we alone feel there is some value in their inclusion.

The information contained on such third party sites can of course change from time to time and whilst we endeavour to check all links and remove any which we believe would no longer be of interest or value to our visitors we cannot - and do not - continuously review all links. Visitors using any third party links as a source of information do so at their own discretion and at their own risk. Kany’s Garden accepts no liability for any damage or loss however sustained in connection with the use of - or reliance on - such information; or information accessed via any other links subsequently followed on such third party sites.

Privacy and Security

Your information will not be abused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. As a customer of Kany’s Garden, or by submitting your details to us, you will receive material pertaining to Kany’s Garden only and will not be put on a general sales list. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

At Kany’s Garden we take security and privacy of ALL of your data very seriously. Our back office operations are secure. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients.

News/mailing list sign-up

By signing up as an Kany’s Garden member on our website you will receive e-mails with information on special offers from Kany’s Garden and other news. We may also use the information we collect occasionally to notify you about important changes to the Kany’s Garden web site and new services. To opt out of the Kany’s Garden mailing list: at the top and bottom of each e-mail is an 'unsubscribe' button for you to click. Please follow the instructions and your email address will be removed from our mailing list. You do not have to register a customer account in order to be on our mailing list/ Kany’s Garden member.

Kany’s Garden Customers - account registration

When you register as an Kany's Garden customer at Kany LDT we take security and privacy of ALL of your data very seriously. Our back office operations are secure, even though this data does not include any of your payment details or credit card information. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients. 

Kany’s Garden customers - no account

You can buy from Kany LTD without registering a customer account. Your details will not be stored and you will have to provide your address and contact details every time you place a new order.